Support

Get help with the Mapademics Embedded API.

Contact Us

Technical Support

For API issues, bugs, or technical questions:

• Email: [email protected]

• Response time: Within 1 business day

Sales & Partnerships

For pricing, plans, or partnership inquiries:

• Email: [email protected]

When Contacting Support

Please include the following information to help us resolve your issue quickly:

1. Request ID - Found in the requestId field of error responses

2. Timestamp - When the error occurred (UTC preferred)

3. Endpoint - The full URL you were calling

4. HTTP Method - GET, POST, etc.

5. Request Body - For POST requests (remove sensitive data)

6. Response - The full error response you received

7. Expected Behavior - What you expected to happen

Example Support Request

Subject: 500 Internal Error on /skills-library/skills/search

Request ID: req_xyz789abc
Timestamp: 2025-01-30T15:30:00Z
Endpoint: GET /v1/skills-library/skills/search?q=programming
Response: {"object":"error","error":{"code":"INTERNAL_ERROR",...}}

I'm trying to search for skills but receiving intermittent 500 errors.
This started happening approximately 2 hours ago.

Status Page

Check our status page for real-time API availability and incident updates:

status.mapademics.com

Subscribe to receive notifications about:

• Scheduled maintenance

• Service incidents

• Performance issues

Documentation Feedback

Found an error in the documentation? Have a suggestion for improvement?

Email us at [email protected] with:

• The page URL

• What's incorrect or could be improved

• Your suggested change (if applicable)

FAQ & Troubleshooting

For common questions and troubleshooting, see the FAQ & Common Issues page.